Mar 28, 2020
Everybody is concerned with the fast spread of COVID-19 around the globe and its negative impact on many businesses including businesses such as ours. It is therefore important for us to adapt by keeping ourselves & our clients updated with relevant news and information from reliable sources and implement the necessary precautions to effectively deal with the crises and protect our business, staff, and clients all at the same time. Taking swift action is key to the continuity of our business during and after this problematic pandemic.
Only listen to reliable sources for information
There is a ton of fake news and misinformation going around about COVID-19, so make sure not to believe in everything that we see, especially if these are posts from social media. Make sure to get our information from the World Health Organization (WHO) as they are the primary source of information regarding the disease. We may also refer to government organisations for local new information that affects our country & community. Check www.Covid19.govt.nz
Messaging to clients
If our clients with future appointments are diagnosed with COVID-19 or any other diseases for that matter, we may ask them to rebook. We can get in touch with them in a few effective ways:
Post a sign on the front door of our clinic about our appointment for rebooking policies, as well as expectations surrounding the illness. If our clinic is still open, it is a must to supply hand sanitiser at the entry and ask visitors to use them before entering the clinic premises.
An ideal way to remind people of our appointment policies is to ask them questions whenever they make an online booking or over the phone. Their responses will automatically be saved on their appointment notes. Here are a few questions that we may ask our clients:
Are you or a person in your household bubble currently in self-isolation status
Provide useful information to our online booking form
One effective way of proliferating useful information is by integrating them into our online booking form. We can provide information about our rebooking policies, so we can protect ourself, the staff, and clients.
Update staff travel policies
If any of our staff need to travel, please provide details of your trip- to which countries you are going to. If you travel to a country badly hit by the COVID-19, you may need to self-quarantine for 14 days upon your arrival at home.
How to practice enhanced hygiene measures in our business?
There are a number of ways that we can slow down the spread of disease-causing germs in the clinic. This is very important to enforce during and after the COVID-19 crisis.
Provide hand sanitiser at the clinic entrance and ask clients and visitors to use them generously upon arrival.
Additional hygiene and sanitation requirements for clinics
The World Health Organization enumerated some guidelines for clinics to follow not only for COVID-19 prevention but as a strategy to reduce the spread of diseases at the workplace: Check www.covid19.govt.nz
Proper cleaning and disinfection are mandatory at all times. From the cleaning of our tools and implements, to workstations (including countertops, treatment rooms, and reception areas). They are to be cleaned disinfected with the right cleaning products.
It’s best to keep the immune system strong during times of crisis and beyond. Take Vitamin C, adequate sleep and drink water to keep hydrated. Sickness cancellation policy will be enforced if a client is diagnosed with COVID-19. Clients will not be penalised for cancelling appointments due to an illness.
Our clinic will have regular supplies of tissue, antibacterial soap, and alcohol-based hand cleansers to promote healthy habits.
Hands-Off or Social Distancing
During the cold and flu seasons, shaking hands or giving hugs to clients and staff should be avoided. Following social distancing protocols will keep everyone healthy. Make it a habit to not touch our face especially in public to reduce the risk for transmission.
These measures will ensure that we, our staff, and clients have reduced risk of catching COVID-19 in our place of business. Please call us at Beauty Secrets Day Spa if you have any questions on 06 8355340